Most organisations recognise the importance of communicating effectively with their customers or community base. However, all too often this is seen as an arduous task, an unwelcome demand to send out more paper or copy more people into the log jam of emails and attachments that clog up our working lives.

At The Spiral Partnership, we believe that community consultation should be primarily a listening activity, in which organisations listen and hear, look and see.

We work with organisations to identify and develop effective methods of consulting the community, analysing critique and feedback, then using it to bring about improvement. Our aim over time is to help organisations establish a continuous cycle of asking for and acting on community views, building a constructive relationship among all stakeholders in which criticism and praise are both seen in a positive way.

Working with our partners in Zing technology, QA Research and others, we offer a variety of stimulating and engaging activities and events to reach the hard to reach and hear the silent voice. Engaging with the community meaningfully and honestly enlightens the organisation with new and varied truths, providing real insight and resulting in great improvements for customers and providers.

Need help with community consultation?